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최은경 ( Choi Eun-Kyoung ) - 세브란스 어린이병원
김선희 ( Kim Sun-Hee ) - 세브란스 어린이병원
정송이 ( Jung Song-Yi ) - 세브란스 어린이병원
조은희 ( Cho Eun-Hee ) - 세브란스 어린이병원
최경숙 ( Choi Kyung-Sook ) - 세브란스 어린이병원
심소정 ( Sim So-Jung ) - 세브란스 어린이병원
목미수 ( Mok Mi-Soo ) - 세브란스 어린이병원
강은경 ( Kang Eun-Kyung ) - 세브란스 어린이병원
조윤경 ( Cho Youn-Kyoung ) - 세브란스 어린이병원
변은숙 ( Byun Eun-Sook ) - 세브란스 어린이병원
김경희 ( Kim Kyung-Hee ) - 세브란스 어린이병원
유일영 ( Yoo Il-Young ) - 연세대학교 간호대학
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Abstract
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Purpose: The purpose of this study was to investigate parent expectation and satisfaction with respect to pediatric inpatient care and to identify the variables related to parent satisfaction.
Methods: The study was conducted in pediatric wards of a tertiary children’s hospital in Korea. The participants were 361 parents of children who were inpatients. Data were collected using a structured questionnaire (The Pediatric Family Satisfaction Questionnaire) at the time of discharge.
Results: The highest parent expectation domain was medical service. The parents were most satisfied with nursing service and least satisfied with general hospital service and accommodation. The parents expressed lower satisfaction with hospital facilities, equipment, noise, cleanliness, and communication by health care professionals. Parents with younger children reported higher expectation from the complete hospital service and those who had a longer length of stay reported higher expectation from the nursing service.
Conclusion: To improve the quality of hospital services, we need to understand parent expectation and improve and provide clear communication. In addition, the general hospital service and accommodation should not be overlooked for improvement.
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KeyWords
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병원서비스, 기대수준, 만족도, 부모, 아동
Hospital service, Expectation, Satisfaction, Parents, Child
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원문 및 링크아웃 정보
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등재저널 정보
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